Customer Service in Emergency Services
Each and every one of us serves internal and external customers whether we realize it or not. Maybe you're on the front lines of a department, serving the people who use your services. Maybe you're a company Captain, serving your staff and your customers.
The Customer Service workshop will look at types of customers and how we can serve them better and improve ourselves in the process. We will discuss many different factors involved in reviewing and improving our relationship with our customers.