Business Etiquette


This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Workshop Objectives:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization
  • Understand the guidelines on how to make effective introductions
  • Identify the 3 C’s of a good impression
  • Identify and practice at least one way to remember names
  • Identify the 3 steps in giving a handshake
  • Enumerate the four levels of conversation and provide an example for each
Contact Us
Connecticut Training & Consulting Institute (CTTCI)
1116 Portland-Cobalt Rd.
Portland, CT 06480

Phone: 860.342.4382
Fax: 860.342.5480 Email: info@cttci.com